Refund / Cancellation Policy

Try before you pay

Every new Flex Billing account comes with a free 7-day trial with full access to the platform's features. This trial period is designed so you can test invoicing, WhatsApp delivery, and the rest of the dashboard with your own shop's data before deciding to subscribe.

We strongly encourage you to use the full trial period to confirm the software fits your shop's workflow before making any payment.

No refunds on paid subscriptions

Because a free trial is provided upfront to evaluate the product, subscription payments (monthly, yearly or lifetime plans) are non-refundable once made — including in cases of partial use, change of mind, or early cancellation. This applies regardless of how much of the billing period has been used.

Exceptions

We will review refund requests only in these specific situations:

• You were charged twice for the same billing period due to a technical/payment error
• The service was completely inaccessible due to an error on our end for an extended period, and we were unable to resolve it

To request a review under these exceptions, contact us within 7 days of the charge with your account details and transaction reference.

Cancelling your subscription

• You can cancel your subscription at any time from your account settings, or by contacting us.
• Cancellation stops future renewals — you'll continue to have access until the end of your current paid billing period.
• No partial refund is issued for the unused portion of a billing period after cancellation.
• Your business data remains accessible for export for a reasonable period after cancellation.

Questions?